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FAQ - Frequently Asked Questions

About the site
  What is LJ.com?
LJ.com is a community for fun and flirting where you can keep in touch with your friends and find like-minded people to chat with.
  Who can I meet here?
You can get int touch with our LJ.com Stars and also any member you come across while browsing the site.
  How can I send message?
You can send messages to your contacts from their Profile page by clicking on "Send Message" button below their profile pictures.
  I want to chat with someone! How can I do that?
Look for our Online Stars and visit their profile to enter their Live Chat room.
  What is the Wall used for?
You can post your messages and keep track of what's going on with your Contacts on the Wall. Share something you have in mind and see how others like it!
  How can I upload pictures?
Once you sign up, you can upload pictures under My Photos at your Profile page. You can also upload and set a profile picture when you edit your Profile.
Online Stars
  How can I get in touch with a Star?
Click on "Online Stars" button at the top of the page to see all online Stars.
Clicking on "Live Chat" button you can watch their live camera feed and chat with them in their live room.
  Are these Star webcam feeds live?
Our Stars only provide guaranteed 100% live camera feeds in Live Chat rooms.
  How does live chat work?
It's simple! You can see the live feed of the Star in the left panel and the chat on the right. Type your message in the text field in the bottom right, click Send and enjoy the conversation!
  Is it possible to spend time with a Star in private?
Yes it is! If you wanna get to know someone better you can start a Private chat by clicking on "Go To Private" in the top right corner.
  How can I leave a Star's private room?
Simply by clicking on "Exit" button in the top right corner.
Member account
  I forgot my LJ.com password, what can I do?
You can request a new password via e-mail by clicking a link found on the Login panel and providing your username and e-mail address. If you need any further assistance please contact our Support team at help@lj.com or by visiting the Online Support Chat room at Help & Contact.
  How can I check my LJ.com Member account balance?
You can check your account balance by opening "My Account" in the top right corner and clicking Account balance. On this page you can also buy credits, register new payment options and get more information about billing.
  How can I cancel my Membership?
In case you would like to cancel your account please contact our Support staff either by sending an e-mail from your registered e-mail address to help@lj.com or visiting our Online Support chat room.
Credit purchase
  How can I purchase Credits?
You can buy credits by opening "My Account" in the top right corner, and clicking Account balance and then Buy Credits. You can also purchase credits when you enter a Star's Private room or start using other premium features.
  What are LJ.com credits used for?
Besides enabling you to enter Private rooms for a more intimate discussion it's used for sending surprises and private messages to for our Stars.
  What do I do in case of an unsuccessful Credit purchase?

If You experience an unsuccessful credit purchase please check Your registered e-mail address.
Don't forget to check Spam/Junk/Bulk folders as well!

In case You received an e-mail from "Duodecad IT Services Luxembourg S.à.r.l." regarding the transaction please reply the e-mail as soon as possible. "Duodecad IT Services Luxembourg S.à.r.l." 's representative will shortly contact You.

In case You do not receive an e-mail from "Duodecad IT Services Luxembourg S.à.r.l." regarding the transaction You can contact their Customer Service in one of the the following ways:

By sending an e-mail from Your registered mailbox to help@dditservices.com.

By phone 24 hours a day dialing: (+352) 26 111 840
Please note that only English support is available!

"Duodecad IT Services Luxembourg S.à.r.l." is the owner of LJ.com. For more information on "Duodecad IT Services Luxembourg S.à.r.l." visit http://dditservices.com/en/.

  Where shall I apply for billing information?

You may contact "Duodecad IT Services Luxembourg S.à.r.l." 's Customer Service for billing information in one of the following ways:

By sending an e-mail from Your registered mailbox to help@dditservices.com.

By phone 24 hours a day dialing: (+352) 26 111 840
Please note that only English support is available!

Customer Service for Payment processors:

Duodecad ITS Customer Service

CCBill Customer Service

Epoch.com Customer Service

Aconti Support

  How can I get FREE Credits?
When new persons register on LJ.com, they may purchase packages with bonus credits. This option is only available for new purchases of first-time users; a new account registration alone is not considered to be a new user. Members can regularly get packages with bonus credits. Members can also check the number of required purchases to receive their bonus packages. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on our website.